Privacy Policy

1. Scope

This Privacy Policy describes how lexiflowautomation.com ("we", "us") collects, uses, and protects personal data when you submit a tour inquiry/booking request on our website.

2. Data Controller and Provider Information

For services offered online, we provide identification information in accordance with the requirements of Закон України "Про електронну комерцію" № 675-VIII.

For distance contracting, pre-contract information including provider identification details is provided as required by Закон України "Про захист прав споживачів" № 3153-IX.

3. Personal Data We Collect

Depending on your request, we may collect:

• Name and contact details (email address, phone number)
• Message content you provide in the inquiry/booking form
• Trip/tour details you specify in your request (dates, preferences)
• Any other information you voluntarily provide

4. Purposes of Processing and Legal Basis

We process personal data for the following purposes:

• To process and respond to your tour inquiry/booking request
• To communicate with you regarding availability, terms, and execution of the service
• To manage and administer customer service and complaints
• To comply with legal obligations

Where applicable, we obtain consent for specific processing purposes. The processing is carried out in compliance with Закон України "Про захист персональних даних" № 2297-VI, including transparency, documented purposes, and respect for your rights.

5. Right to Withdraw / Refuse a Distance Agreement

If a distance agreement is concluded, you may have the right to withdraw from/ refuse the agreement in accordance with Закон України "Про захист прав споживачів" № 3153-IX.

How to exercise this right:

• Use the contact/inquiry form on our website and indicate that you want to withdraw/refuse the distance agreement.
• Include sufficient details (your name and email/phone used for the request) so we can process your notice.

We may contact you to clarify details related to your notice.

6. Sharing of Personal Data

We may share personal data with service providers acting on our behalf (e.g., hosting, IT services, customer support, payment/processing partners if applicable), strictly to the extent necessary to provide the requested services and under appropriate confidentiality and security measures.

We do not sell your personal data.

7. International Data Transfers

Some service providers may process data in countries outside Ukraine. Where such transfers occur, we implement appropriate safeguards consistent with applicable requirements for lawful processing under Закон України "Про захист персональних даних" № 2297-VI.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including handling inquiries/booking requests, customer support, and legal compliance, and then delete or anonymize data in line with our internal retention practices and applicable law.

9. Security Measures

We implement organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Your Rights

Under Закон України "Про захист персональних даних" № 2297-VI, you may have rights related to access to your personal data, correction, and/or deletion, as well as the right to withdraw consent where processing is based on consent (without affecting processing already carried out).

For consumer-related disputes, complaint handling and available pathways are provided in line with Закон України "Про захист прав споживачів" № 3153-IX, including out-of-court and/or competent authority routes as applicable.

11. Contact for Data Protection Requests

To exercise your rights or ask questions about our processing of personal data, contact us:

12. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page.